Our office and service desk team are available over the phone during standard business hours between 8am-5pm (EST), however our technical support team is available 24/7 by emailing firstname.lastname@example.org . Our service desk & remote support center provides technical support immediately using TeamViewer remote connection tools. On-site technical support is within 4 hours while emergency on-site technical support is within 1 hour on mission-critical tickets.
Netact Services Inc offers several products and services billing options. We have our standard hourly rate, however the majority of our clients pay a fixed rate per month under an open monthly contract (cancel anytime within 30days notice required). This monthly contract covers all of your day to day IT requirements! You will have unlimited access to our service desk for remote & telephone support, corrective and preventive maintenance, and system troubleshooting. Standard on-site support (within 4 hours), emergency on-site support (within 1 hour or less), backup management, disaster recovery plan implementation for business continuity.
Our teams are certified and qualified professionals across industries that holds active certifications. We recognize the importance of respect for ethical behaviour, accountability, security and privacy, we attract the best talent and create high performance inclusive teams that delivers business requirements.
We have an extensive and progressive experience working on rare and complex projects involving specialists from different fields and industries.
We provide technical and business support on CRM implementation for all business units of our client’s organization by guiding them in the execution of business objectives and internal projects to ensure the desired result is achieved effectively.
We support in coordination during sales negotiation and solution gate approval to ensure handover of project deliverables to end-users. We also support client’s pre-sales, sales and post sales operations.
We migrate legacy databases and/or legacy systems to modern solutions like SAP or PeopleSoft that involves SQL specialists from all fields. We also work with all Microsoft systems, Transact SQL, Oracle SQL, legacy Novell implementations, and complex barcoding input-output scenarios, etc.
Another example of our experience is in working with CRM systems, PoS systems, desktop virtualization in complex engineering environments that have end-user virtual desktops with multi-monitors and complex OpenGL support for engineering applications.
We guide our clients through systems change and transformation management process.