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Frequent Questions

Service Hours

Our office and service desk team are available over the phone during standard business hours between 8am-5pm (EST), however our technical support team is available 24/7 by emailing support@netactsi.com . Our service desk & remote support center provides technical support immediately using TeamViewer remote connection tools. On-site technical support is within 4 hours while emergency on-site technical support is within 1 hour on mission-critical tickets.

Pricing

Netact Services Inc offers several products and services billing options. We have our standard hourly rate, however the majority of our clients pay a fixed rate per month under an open monthly contract (cancel anytime within 30days notice required). This monthly contract covers all of your day to day IT requirements! You will have unlimited access to our service desk for remote & telephone support, corrective and preventive maintenance, and system troubleshooting. Standard on-site support (within 4 hours), emergency on-site support (within 1 hour or less), backup management, disaster recovery plan implementation for business continuity.

Employees
We employ a strong and ambitious team of dedicated IT professionals that are focused on providing quality IT services to our increasing client base. We offer a personal hands-on approach that guarantees speed and reliability that you can count on everyday.

Our teams are certified and qualified professionals across industries that holds active certifications. We recognize the importance of respect for ethical behaviour, accountability, security and privacy, we attract the best talent and create high performance inclusive teams that delivers business requirements.
Business Assessment
Our initial business assessment process which is generally required for all new clients will help us better understand your current IT requirements. It will allow us to identify key vulnerabilities and areas of concern within your company’s IT infrastructure and make recommendations on how to improve your current setup. Once completed, we will provide you with a complete detailed report of our findings along with our recommendations. A completed due diligence and requirement clarifications process is required before initiating our non-disclosure agreement which is proceeded by the project commencement.
Partners
We maintain a long-standing partnership with industry leaders such as Microsoft, VMware, Symantec, Sherweb, HP, Apple, IBM, Dell, Lenovo, and many others and are actively part of their re-seller programs for all of our client’s hardware and software requirements. We also have several major distribution channels throughout North America and have very strong ties with local Ontario based second-tier vendors and micro-vendors guaranteeing lightning-fast hardware and software deployment.
Experiences

We have an extensive and progressive experience working on rare and complex projects involving specialists from different fields and industries.

We provide technical and business support on CRM implementation for all business units of our client’s organization by guiding them in the execution of business objectives and internal projects to ensure the desired result is achieved effectively.

We support in coordination during sales negotiation and solution gate approval to ensure handover of project deliverables to end-users. We also support client’s pre-sales, sales and post sales operations.

We migrate legacy databases and/or legacy systems to modern solutions like SAP or PeopleSoft that involves SQL specialists from all fields. We also work with all Microsoft systems, Transact SQL, Oracle SQL, legacy Novell implementations, and complex barcoding input-output scenarios, etc.

Another example of our experience is in working with CRM systems, PoS systems, desktop virtualization in complex engineering environments that have end-user virtual desktops with multi-monitors and complex OpenGL support for engineering applications.

We guide our clients through systems change and transformation management process.

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